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Popsy
#customer-success
Synced 2026-05-05 09:44
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New case
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Open cases
21
needs action
Today
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0 days old
1–5 days
9
1–5 days old
6–14 days
7
6–14 days old
14+ days
5
14+ days old
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Analytics
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open
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💬 Dispute
⚖️ Ministry
📦 FedEx
⭐ Trustpilot
🧾 Credit Note
💸 Tamara
💳 BNPL
Other
Priority:
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cases selected
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⚖️ Ministry
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🧾 Credit Note
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🧾 Generate invoice
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Order ID
Order Date
Customer Name
Phone
City / Address
Product
Price (SAR)
Shipping (SAR)
Payment Method
CREDIT_CARD
MADA
APPLE_PAY
TAMARA
TABBY
COD
IMEI
(optional — adds warranty card)
Warranty (months)
12 months
6 months
3 months